“When a law firm embarks on a plan to grow, ultimate success … [directly relates to] leadership’s ability to make the right decisions while navigating the high seas of growth.”

            from Decisions That Matter:  Tales of Law Firm Leadership in Moments of Consequence

 It is not unusual to hear “Growth” as the response when law firm leadership is asked about a firm’s strategy.  Indeed, almost daily mergers of law firms are announced—many times with a fanfare suggesting that one plus one equals three. Whatever the math, firms join together because they see a better future combined than apart.  Firms not merging often pursue growth through lateral acquisition.  They try to lure attorney groups or individual lawyers controlling significant client relationships by promising better platforms, enhanced support, and better synergies.

But is growth, in and of itself, a strategic way to address the business issues faced by today’s firm? Does it constitute a strategic way to approach the marketplace? For that matter, does one-plus-one ever end up equating to three?

In this transaction rich world, it is not surprising that many law firm leaders not only frequently think about growth, but also sometimes worry that a failure to grow will leave their firms vulnerable.  Whether growth is offensively or defensively oriented, it must be carefully approached.  Deployed unwisely, growth can take on a life of its own and control over its effectiveness can be lost.  In light of this challenge, the chances of growing a law firm effectively are greatly improved by following a key fundamental discussed below.

Use Growth to Further a Long-term Strategy that is not Growth Itself

The excitement that comes with growth is inescapable.  But a pause from jumping into the looming exhilaration is helpful.  For growth to endure beyond the initial pizazz, it must be about a purpose that transcends the mere idea of getting bigger.  Absent a fundamental purpose behind the proposed growth, it can grow tarnished like the formerly new car that ages into a beater as the miles pile up.  For that reason, taking the time to understand the underlying strategy of the firm and growth’s role in its achievement is essential.

Successful growth is premised on an idea or strategy that makes a firm better and stronger without regard to head count, new offices, or added markets served.  Growth grounded in a strategy that establishes the reason to growhelps a firm in many ways.  It not only establishes the principle the growth serves but it also guides a firm in how it will use growth to execute its strategy.  If growth is tethered to an underlying strategy, a firm’s growth initiative becomes a tactic towards an understood non-growth goal.  The firm can measure its progress by comparing how its growth is serving its key non-growth strategy.

A Well-known Success Story

The legal powerhouse of Wilson Sonsini Goodrich and Rosati grew to its present stature by, among other things, pursuing various non-growth strategies designed to serve clients and build a reputation. The firm’s idea to become Silicon Valley’s premier law firm for emerging companies led it to create tools for client use that contributed to making the firm irreplaceable.  It adopted client friendly ways for fees to be paid, feeling that many of those relationships would pay off in the long run.  For many of the start-ups seeking their footing in an ultra-competitive entrepreneurial market, the firm was seen as an essential partner to success.  These client centered strategies drove client demand that ultimately caused the firm to grow. The firm’s decision to grow was not growth for growth’s sake but was an outcome that made it possible for more clients in need to benefit from the firm’s client centered strategies.   As client relationships expanded, demand and the size of the firm grew within and without Silicon Valley.

The Lesson

Growth is a topic and tactic of our times. But it should not become a tonic. If it serves an understood strategy that is sound, growth can be an effective tactic to further the strategy. Recognizing that growth is not a strategy, but a tactic is one of the lessons found in our new book Decisions That Matter:  Tales of Law Firm Leadership in Moments of Consequence.


“Preparation is very important.”

“Albert Pujols, one of the best hitters in baseball’s modern era, used this four-word phrase to describe one of his keys for success. It is not overly complicated and it is easily understood. The fundamental quality of being prepared—of keeping his eye on the ball figuratively in addition to, in the moment, literally—held him in good stead throughout his career.”

from  Decisions That Matter: Tales of Law Firm Leadership in Moments of Consequence 

What the experts are saying

Many of you have noticed the steady increase in the number of financial professionals projecting an economic downturn, This recent Duke University study reports a significant majority of corporate CFOs expect the next recession to start no later than the third quarter of next year. Those projections, as well as other indicators, lead me to believe that law firms are on the lip of the same (or worse) economic challenges as was experienced in 2008-2010.

What to expect

As the absolute volume of demand for legal services is likely reaching a peak, the strongest firms will continue to adapt and move “downstream” — infringing on market share once the purview of small and midsized firms.

Inflation adjusted costs for law firms (as is the case in almost any business) will continue to increase at a slow but steady pace.

At the same time, alternative service providers will continue to take a growing slice of what was the legal service pie.

The combined result of the above is that  economic pressure on law firms is poised to jump  for all but the most valued, established and strategically positioned.

Without respect to successes of the past, the market is sending clear signals to any law firm not following a strategic path: it is time to stop and reassess how your firm fits into the competitive landscape — and tune-up appropriately. If you haven’t recently evaluated your debt, space and people position, now is the time!

Law firm succession is a huge issue for many of today’s law firms.  Not surprisingly, more firms than ever before are focusing on succession by adopting written succession plans that address leadership succession and client relationship transfer.  Despite the importance of succession, many firms have no written plan and remain unprepared for transitioning leadership or client relationships.

But even when law firms draft succession plans that address leadership and client relationships, too many of those plans don’t do enough.  Too many plans are deficient because thought and resource dedication for plan implementation is inadequate or an afterthought.  Like the football coach that comes up with a great game plan but fails to prepare the players to execute, the job is only half done.

Giving plan implementation inadequate attention can mean your carefully constructed succession plan won’t work.  What about your firm’s plan, you may ask?  Simply put, your firm’s succession plan is in danger of not working when any of these five signs exist:

You are Too Satisfied That a Succession Plan Was Completed.  Dedicating the time to prepare a comprehensive succession plan is no small task. Seeking input from important voices within the firm and forging a consensus on the plan typically doesn’t come easily or naturally.  So once a comprehensive succession plan is developed it is natural to feel a sense of accomplishment.  In reality, a firm’s adoption of a succession plan with all its aspirations represents only the first steps in succession.  Too much patting oneself on the back for finally drafting the succession plan can be a bad sign.

Elements of Plan Implementation are Non-existent or Vague.   Most succession plans aspire to continue a firm’s legacy through the next generation, and many do a credible job of identifying the ways past successes need to be continued into the future.  Just getting to that step oftentimes puts the firm light years ahead of where it was. But too often the plan is light on how it is to be implemented or there is no companion plan that specifically details how the aspirations will be implemented.  A weak implementation scheme suggests looming disappointment.

Measurements of Implementation Success are not Identified.  A close corollary to needing a clear idea about implementation is identifying the ways in which implementation can be graded.  Any implementation initiative must create clear measurements of success along the way to full implementation.  Ephemeral commitments about getting the next generation involved or making client introductions is not enough.  Substantive markers of progress must be created. If clear signs directing the firm to where it is going don’t exist, it is going nowhere.

Accountability Requirements for the Plan’s Success are not Established. Closely aligned with the need to measure success is the need to place persons in charge of achieving success.  A lack of clarity on who is “on point” for getting stuff done means nobody is “on point.”  But it is not enough to make someone responsible for implementing aspects of the plan if that person is unclear on how he or she is going to be graded. Specific milestones and timelines for achievement need to be assigned and understood by all parties given responsibility for the plan’s implementation.  A firm without assigned responsibilities and markers of success is living in a “not my job” world.

The Persons Responsible for the Plan’s Success are not Held Accountable.  A person assigned any responsibility for plan implementation must be held accountable for performance.  It is imperative that performance be periodically reviewed so that the firm can assess progress towards achieving cited objectives. When the firm falls short of objectives, corrective action can be taken, including changing personnel assignments.  Conversely, on target progress can be noted and rewarded.  Frequent review and accountability keep a plan from stalling.

Producing a consensus driven succession plan is a critical step towards creating an enduring firm legacy.  As important as it can be, however, a firm is not positioned well for achieving its succession goals if any one of the above five circumstances exist.  In thinking about your firm’s succession plan, what are the chances it will work?

“Every little thing counts in crisis”  -Jawaharlal Nehru, Indian statesman 





“For law firm leader, there is little room for error when crisis ensues. A mistake here, a misstep there, and lawyers at the firm begin to lose confidence in the firm and its leadership”

            from    Decisions That Matter: Tales of Law Firm Leadership in Moments of Consequence


Realizing that your law firm is in crisis can be unsettling, to put it mildly. Take heart, though crisis is a concerning condition, it need not be fatal.

Crisis can arrive in many different ways. At times it is the product of an extended period of underperforming. For other firms it can be brought on by events such as litigation, the departure of a group of lawyers or loss of a significant client relationship.

No matter the cause, here are five key areas to consider when addressing crisis.

  1. Calm leadership– Someone has to be in charge of addressing the crisis situation. This person may be the firm’s managing partner; it may be someone else — but someone must be on point. From day one this individual should demonstrate a calm confidence in the firm’s ability to address the crisis.
  2. Regular communication– Whether the point person or a designated spokesperson, someone must be accessible and provide routine communication. The absence of information creates anxiety that will certainly make a tough situation more difficult. The communication must provide needed information with confidence and complete honesty.
  3. Triage – Immediate attention must be given to the conditions that create the most immediate threat to the institution’s survival. In medical parlance, you must first stop the bleeding.
  4. Plan– A plan must be developedfor working through the crisis. Sorting through the primary issues and the options available to address them is an immediate priority. Once the plan is developed, to the extent appropriate, the plan and progress on it become part of the routine communication to relevant parties.
  5. Help– Most law firm leaders have never addressed a crisis that may threaten a law firm’s viability. Learning to lead a firm through crisis is often best accomplished by tapping resources that have been there. Better to spend a few extra dollars and secure needed insights than save a few dollars and lose the firm.

If addressed properly, a crisis can be an experience that makes a law firm stronger!


“Law firm disasters are almost always of the man-made variety…. Once a storm is brewing, add the fact that as business organizations go, a law firm is among the most fragile, and you have the climate for a series of catastrophic events.”

            from Decisions That Matter: Tales of Law Firm Leadership in Moments of Consequence

 Most law firm leaders confront crisis as a newbie.  Their prior leadership experience typically delves in the positive where decisions can move the dials of profitability, growth, or culture change, but are not for all the marbles.  Crisis is different-a misstep can mean disaster and a firm’s unraveling.

When crisis hits, what is a leader to do?  How can inexperience with looming disaster be overcome so that the threat is eliminated, and a better prognosis appears?  The answer to these questions is found in leadership fundamentals that are reliable stepping stones on the path to returned normalcy.  One such fundamental is discussed below.

Act Immediately with a Blend of Short-term and Long-term Objectives

 In any crisis, clients, owners, and the rank and file are impatiently looking for a convincing solution. Unfortunately, solutions can’t be purchased off the shelf and one firm’s strategy for its ills are likely inapposite for another firm.  For that reason, the ultimate solution requires a strategy seeking short-term successes that point towards a long-term vision forecasting good times.

Immediate action demonstrating that solutions are being implemented, essentially real-time wins, helps avert a downward momentum that can suck away confidence in the future.  The short-term actions should seek tangible results that counter the lingering issues that have contributed to the crisis. A firm may be in extremis because of past profligate spending.  Quantifiable cost cutting directly confronts the malady and can be observed by everyone. A potential “run on the bank” after some lawyers have unexpectedly departed must be addressed to quell the nerves in the hallways.  Gaining the pledges of key producers that remain or adding laterals to replace the deserters (in substantive capability, headcount, or both) presents evidence that the scary momentum is being turned around.

But as good as these immediate responses can be, they need to fit into a bigger picture-they need context. What is leadership’s long-term vision for the future? How does the short-term action plan fit in with the long-term vision leadership is selling?  Are the short-term and long-term in sync?

One Success Story

One firm that faced crisis and synchronized its short-term steps with its long-term vision was Washington, D.C.’s Patton Boggs, a firm whose formidable legal work and lobbying expertise earned it the moniker “The King of K Street.”  Its crisis stemmed from a series of challenges including the financial upheaval brought on by the Great Recession.  A number of short-term steps were taken to position the firm for a future in which it remained independent but decidedly stronger.  But when events took a more imposing turn, additional short-term steps were developed to position the firm as an attractive merger candidate. Merger metrics were improved, a sufficient business base was retained, and it ultimately merged to become Squire Patton Boggs.  When facing crisis, Patton Boggs blended short-term steps with its long-term vision and prevailed.

The Lesson

Crisis can be all-consuming. To knock it down law firm leaders must stick to tried and true fundamentals. Acting immediately with short-term action that supports the long-term plan is but one of the fundaments to be learned from stories recounted in our new book Decisions That Matter: Tales of Law Firm Leadership in Moments of Consequence.




BigLaw leaders have many things to think about when guiding their firms to Top 100 finishes. One major item is the need to respond to client expectations of value.  The idea that clients expect value in the legal services they buy is not a radical idea.  As long as law firms have had clients, there has been an expectation by them that they are entitled to bang for their buck.  But as BigLaw leaders and their clients will tell anyone willing to listen, the pursuit and assessment of value has become increasingly more sophisticated.

Today corporate clients and large law firms are communicating constantly about fee arrangements, pricing proposals and expectations of value.  These discussions frequently go beyond the idea of adjusting rates downward, creating budgets, or constricting hours to be worked.  Pricing proposal experts and legal operations professionals join together with client general counsels and law firm partners to arrive at a transparent approach that makes sense for client and firm.  Indeed, corporate clients and BigLaw realize that finding an arrangement that satisfies both is essential to a long and lasting relationship. And while a one-sided deal might be a win for one party, it will only be so for the short-term.

Law firms smaller than BigLaw might not have the ability to hire pricing professionals and legal operations teams. Similarly, their clients may not have the infrastructure to provide sophisticated grading of legal services. But make no mistake, the key to law firm success, regardless of firm size, is the transparent delivery of value that clients recognize.  So, law firms of any size should take a cue from their big brothers and sisters and think about the five following things:

The Value Proposition is a Pre-service Action Item.  Before work gets started for the client, it is essential to focus on client expectations.  Jumping into an engagement not knowing what the client wants substantively and financially is courting trouble.  Blindly starting work is like embarking on an expedition through a jungle without an experienced guide.

Talking About Value Doesn’t Have to be Uncomfortable.  Before getting started on a client matter a serious conversation about the elements that make up the client’s views on value should be had.  Indeed, an unemotional talk about expectations shows your client that you are thoughtful and result oriented.  It is a comfortable communication because it is welcomed.  Compare that kind of dialogue to the one over already charged fees that are a multiple of what the client expected.  Talk about uncomfortable.

The Payment of Your Fees May Not Represent a Good Report Card.  Just because a client has paid your fees does not mean the client is satisfied.  A client may not be confrontational, it might view the services unhappily but is ready to move on or may simply pay reflexively. But as time passes, that client may cool to the relationship and eagerly move on to another firm.  It may be surprising, but the payment of a fee may be the beginning of passive/aggressive client behavior that portends trouble.

Value and Understanding Go Together.  Closely aligned with the idea that value is a pre-action item, continually hearing from the client about its perception of the value received is the key to understanding client needs and guiding law firm behavior.  Just because you had the “talk” with the client at the outset does not mean that you are done trying to understand the client’s substantive and financial expectations.  Constant dialogue about value keeps you informed and makes the relationship a transparent one.

Value Means Repeat Business.  If a client perceives that it is receiving value, it is less likely to try another law firm.  Delivering value makes it hard for the client to move out of its comfort zone-the one provided by you.  Moreover, the interactive process with the client that defines value likely will set your law firm apart from competitors.  All of that makes repeat business more likely.

Many of the larger law firms are focusing on understanding the kind of value that clients recognize and appreciate.  Even though BigLaw may be leading in this realm, understanding the value equation is not a function of law firm size.  Is your firm, whatever its size, proactively working with its clients in search of that win/win solution?


I have been preparing for a managing partner leadership conference. One of the topics I am discussing is law firm Key Performance Indicators “KPI.” In reviewing recent articles and posts on the issue I was struck by two things:

  • the disproportionate representation of relatively short-term performance snapshots; versus,
  • the almost total absence of the two most important factors for any business, including law firms.

Ask any executive associated with the leadership of a law firm to define the most important asset of their firm. Virtually all will either say, “our people” or “our clients.” A handful might say both our clients and our people.

Yet the dominant metrics in most law firm KPIs include revenue per …, profits per …, productivity per …, debt per …and so on.  In my experience, it is rare to see a metric that reflects the loyalty/satisfaction of the firm’s clients or its people.  This is startling when you compare this with what firms say is most important.

Add to this the following:

Our clients are our most important asset

BDO, the mega-advisory firm, surveyed more than 100 in-house counsel regarding change they are experiencing. As described here, the report which includes a lot of interesting findings, described one result I found fascinating, “Thirty-six percent of legal departments are contemplating throwing over their current outside law firms in favor of new ones.” This is more than one-third —This should be frightening to firms that are only able to guess about the loyalty of their clients.

Our people are our most important asset

There has been much written for years about the dissatisfaction level of lawyers with their chosen profession. This article at Attorney at Work, and a related study here, describe the increasing and expensive level of turnover in law firms. According to the article, the combined annual cost to the 400 largest U.S. law firms approximates $9 billion, and this doesn’t count the cost of dissatisfaction among law firm professionals and support staff.

The Number One Worst Job?

The point of this post isn’t turnover per se, but the unhappiness that drives turnover. It seems undeniable that to a significant degree the practice of law in today’s environment equates to dissatisfaction. This Above the Law post describes a study that found the number one worst job in America to be an “associate attorney.”

In case we need to underscore the problem, the dissatisfaction in law firms isn’t restricted to associate lawyers. A very recent post by, my friend and marketing strategist, Eric Fletcher discusses lateral turnover (mainly partners), and the fact that a quarter of hired laterals leave the firm they joined within three years..half leave within five years.

Happy people generally stay where they are and unhappy people leave.

Why Should You Care?

If those KPIs that chart the short term — especially profits per— look good for the next two or three quarters, it is tempting to operate as if everything is fine. And if those metrics don’t look good, you’ll take steps to correct them, right?

But if you’re uncomfortable repeatedly addressing baseline problems with short term KPIs, and the unhappiness of colleagues isn’t enough to get your attention, here’s why you should take steps now to address the real issue.

Unhappy people don’t do their best work and clients sense the unhappiness. Law.com had thisgreat article in January in which the relationship between unhappy lawyers and clients is discussed. Here are three telling quotes from that article,

“Clients we interview also say how important it is to have lawyers who love what they do and are passionate about their work, and not wallowing in negativity about their frustration with fellow partners or firm dynamics,” 

“There are clear credit wars within the firm that drive behavior that is counter to great client service. We have received calls from partners asking us to make sure when we send the firm a matter to send it directly to them,” one client said.

“There is a noticeable tension between a few lawyers. I don’t need to know or want to know if they have issues, but it certainly raises eyebrows when fellow partners are not getting along” 

If your firm is serious about long term stability it will pay at least as much attention to these two long term KPIs — how your clients feel about the firm, and how your people feel about the firm.

Does your firm know?

As more law firm mergers are announced, the idea of pursuing a merger crosses many a law firm leader’s mind.  The idea of grabbing greater market share, entering distant markets, bolstering capabilities, or addressing succession can spur thoughts of combination.  Those potential results or outcomes can seem compelling and cause a firm to jump into the merger game with both feet.  But because mergers don’t always guaranty success and can actually undermine the stability of a firm if not done correctly, a careful and disciplined approach to merger is essential.

Whether embarking on merger for the first time or being well versed through experience, leadership considering merger should keep five key elements in mind to assure that its efforts are disciplined.  By making its pursuit of merger touch upon these five fundamentals, a management team gives its firm the best potential for success.

When pursuing merger, the following five essentials should be non-negotiable:

Approach Merger with a Non-merger Strategy in Mind.  Merger is not an end in itself.  Rather, the tactic of merger should serve a distinct firm strategy that is advanced by merger.  The firm strategy may pertain to growing the firm’s substantive capabilities, building out existing expertise or adding market share in areas the firm already competes.  Merger can be the means to get to where the firm wants to be.  But a merger not based on furthering a non-merger strategy is a hollow exercise, and one that is best avoided.  For this reason, firm leadership should clearly identify the firm’s strategy that is served by merger before embarking on the idea of merger.

Look for a Combination that Serves the Non-merger Strategy.  Once the decision is made to pursue the furtherance of a firm strategy through the tactic of merger, it is only logical to confine the search for a merger candidate to those firms that fulfill the firm’s objectives.  For that reason, the firm should take its time to identify the essential characteristics of any potential merger candidate.    As the process goes on, many potential merger candidates presented may be bright and shiny, but do not have the characteristics previously deemed important. A disciplined firm is not swayed by otherwise exciting firms willing to merge if the essential elements needed for the firm’s strategy are lacking.

Only Pursue Compatible Firms.  Believe it or not, a merger candidate may meet all the strategic criteria but can still be a horrible choice.  Once a potential merger candidate shows that it meets the firm’s strategic imperatives, its compatibility must be carefully examined.  Determining whether a firm is compatible often requires focusing on five compatibility metrics:           culture, finances, clients, compensation, and operations.  Upon testing those metrics for the two potential marriage partners, the compatibility of the two firms will become clearer.  If compatibility is not present, it is best to continue looking.

Make Integration a High Priority.  As hard as it can be to put a merger together and get to the closing table, it can be even harder to integrate the two firms once closing occurs.  Disciplined firms in the merger game thoroughly consider the idea of integration, map out steps to a successful integration, and discuss it with their merger partner-before closing.  Discussions with the merger partner should be held about blending systems, processes and procedures so that all personnel feel that they belong to the resulting firm.  Consistent treatment of professionals and non-professionals alike will contribute to forming a new firm with a unified culture.  If prior to merger the integration of the two firms looks to be too difficult, passing on the proposed merger may be advisable.

Be Selective.  In most instances, a firm that pursues merger is not compelled to merge.  It can walk away if it needs to.  But because merger discussions can be time consuming and create an excitement about the future, momentum in favor of merger sometimes can prove overwhelming. Letting deal fever force a merger is unsound.  Rather, any proposed merger, should be compelling for a firm to say “yes.”  If the match does not meet that standard, it is best that leadership step away from negotiations and wait until a suitable combination can be found.  Waiting for the right merger is not failure, it just means that further work needs to be done.

Merger for merger sake is a tact that should not guide a firm.  Instead, being disciplined when pursuing merger is a recipe for a good outcome.  Are there other important steps your firm has followed in its mergers?





Charles Darwin said  so profoundly “It is not the strongest of the species that survives, nor the most intelligent that survives. It is the one that is the most adaptable to change.”


Our practice is seeing an increasing number of firms tested by their ability to adapt. The news reflects a growing number of firms in obvious transition. From high-profile names to lesser-known partnerships, the leaders of each firm faces pivotal decisions. Some of these firms will restructure or otherwise embark on a turnaround strategy.  Others opt for merging with another group or offering themselves as an acquisition target in an effort to  avoid dissolution. History has shown far too many end in a messy liquidation.

Identifying The Path That Leads To Decline

The decline of a once vibrant partnership rarely has much to do with the quality of lawyers engaged in the practice.  And though the marketplace is certainly tumultuous, what is at the heart of survival and success for some, and the dire straits of a struggle to survive for others?

In his book Corporate Turnaround, Dan Bibeault identifies four key mistakes that lead to organizational decline. These mistakes, paraphrased to the legal profession are:

  • Failure to respond effectively to a changing competitive environment
  • Poor control over operations
  • Overexpansion
  • Operating with excessive financial leverage

Let’s look at each one a bit more closely. Continue Reading Adapting to Survive

The typical press release announcing a law firm merger extolls the excitement, the opportunity to have one plus one equal three, and the great fit of culture, practices and people.  It’s perfect until it is not.  In fact, by some measures more than half of all law firm mergers fail. When the realization sets in that your law firm merger is a bad one and not the combination of your dreams, what can you do?

Besides whistling past the graveyard, you’ve got to do something.  And while a solution stimulated by panic is not recommended, prompt action is advisable. As action plan options go, the following three options generally are presented and often are considered:

Continue Reading Dealing with the Bad Law Firm Merger–Annulment, Divorce or Staying Together for the Kids?